What Great Managers Do Differently (And Why It Matters)

Let’s face it managing a team can feel like spinning plates especially with multiple deadlines, personalities, goals, and daily surprises, it’s a lot to handle. Every now and then, you meet a manager who makes it look effortless. You look at them and ask yourself….what are they doing differently? Their team is motivated, productive, and genuinely happy leaving you to wonder: what’s their secret?

After years of working with inspiring managers, Ena HR has uncovered some simple yet powerful habits that anyone can adopt. We’ve gathered our favourite ten to help you bring more impact and ease into your everyday work.

Spot and Use People’s Strengths

Instead of focusing on what someone lacks, shine a light on what they do well. Help team members tap into their strengths and use them more often: this boosts confidence, motivation, and results.

Lead by Understanding People

Don’t just manage tasks tune into people. Notice when someone’s off, listen without judgment, and respond with empathy. It’s not about being soft it’s about being real.

Positive Feedback Goes a Long Way!

Vague feedback doesn’t help anyone…..instead be clear, kind, and timely. Say what’s working, what could be better, and how to improve and welcome feedback from your employees too.

Find Meaning in What Your Employees Do

People want to feel like their work matters. Help your team see the bigger picture and how their efforts make a difference to the company and the customer.

Shape Your Approach to Suit the Moment

Remember everyone’s different. Some thrive on public praise; others prefer a quiet nod. Get to know your team and tailor how you communicate, motivate, and support each individual.

Trust Your Team

Micromanaging kills creativity! Set clear expectations, provide the tools and support needed, and then step back. Trust your team to deliver and step in only when needed.

Development Your Team

Whether it’s a stretch project, a training course, or a mentoring chat, help people to grow.

Ensure Everyone Feels Included

Make sure everyone feels heard, respected, and valued. Celebrate differences and create space for every voice to be part of the conversation.

Encourage Two-Way Communication

Don’t just give instructions listen, ask questions, and create space for honest dialogue. Great managers are the kind that show up in chats over coffee, team huddles, and those little moments of support that make a big impact and ensure feedback is a two-way street.

Celebrate Wins—Big and Small

Recognition matters. Take time to celebrate progress, milestones, and everyday wins. It keeps morale high and shows people their work is appreciated.

The Key to It All…..Great Managers Aren’t Perfect….They’re Present

What’s really important is that great managers recognise they don’t need to be perfect, (let’s face it who is!). They understand they need to show up with care, curiosity, and a willingness to grow. If managers lead with trust, listen with intention, and celebrate what makes each person unique, they create teams who won’t just work harder they’ll work happier. 

In small businesses, great managers aren’t just a nice to have they’re the secret that keeps everything running smoothly. So whether you’re a seasoned leader or just stepping into your first management role, remember: it’s the little things done consistently that make the biggest difference.

At Ena HR we can help your managers develop into great managers through working with you build strong, people-first leadership from shaping a great culture to boosting performance and helping your team grow.

Curious how Ena HR can support your leadership journey? Let’s chat, we’d love to hear your story!

07779788957